Privacy Policy

Ageing Well program is a Collaboration between CatholicCare Sydney, Catholic Healthcare, Grief Care and NSW Trustee & Guardian. All participants of the Ageing Well program is known as the Collaboration.

Collaboration is committed to treating you with dignity and respecting your right to privacy. In the course of dealing with you, Collaboration collects, uses and discloses personal and/or health information necessary for the provision of services and our business operations in accordance with this policy and the Australian Privacy Principles(APPs) under the Privacy Act 1988 (Privacy Act) and other applicable law.

The purpose of this Privacy Policy Statement is to:

  • clearly communicate the personal information handling practices of Collaboration; and
  • give individuals a better and more complete understanding of the sort of personal information Collaboration collects and the way we handle that information.

This Privacy Policy Statement applies to all Collaboration services including Healthcare Services, Residential Aged Care Services and Retirement Villages Services, Community Services, and any of the facilities and entities operated by the Collaboration.

Please visit our homepage for more information about our Services.

1.1  Kinds of information Collaboration collects and holds

We only collect and hold information that is reasonably necessary for our functions and/or activities. These may include:

  • Personal information – such as your name, contact details and any information that allows us to identify you. If you are a staff member or interested in working with us, it will also include your employment history. If you have financial dealings with us, it will include your financial details. Electronic databases may be stored within Australia or overseas.
  • Health information – such as your health history, past, present, and future provision of health services, healthcare identifier and any information to assist us in providing health treatment; and
  • Sensitive information – if you are a resident, client or patient and if it is necessary for your care or you have consented to the collection of the information, sensitive information may include information about your religious beliefs or affiliations, racial or ethnic origin, sexual orientation or practices. If you are a staff member or interested in working with us, it will include sensitive information such as your criminal record check to satisfy our legal obligations.

Please note in this policy, a reference to personal information includes health information and sensitive information unless otherwise specified.

1.2  How Collaboration collects and holds personal information

We collect personal information directly from you unless it is not practicable or reasonable to do so or you have granted us permission to obtain the information from someone else or we are otherwise authorised or required to do so. For example, we may have to collect information from your carer, health professionals, government agencies and your authorised personal representatives to provide you with your care. Every effort will be made to collect the personal information in an environment that maintains confidentiality.

Personal information collected may be held in paper stored in an authorised access only location, and/or electronic databases which are password protected and/or on private cloud computing networks.

1.3  Purpose for which Collaboration collects and holds, uses and discloses personal information

We collect and hold personal information in order to provide services and to run our business. Our primary use of personal information is in the provision of those services including treatment, care and accommodation and any related or incidental activities such as billing, rostering, recruitment and management of staff, budgeting and administration activities and activities necessary to fulfil our obligations and conduct our business in an efficient and prudent manner. In addition to this, we may also use personal information for training, research, quality and safety activities.

The Collaboration may also use personal information for direct marketing purposes such as communicating with you and your representative/s about their individual services, news, upcoming events and fundraising activities.

Your information may need to be disclosed to government bodies and official organisations as required, to our advisors from time to time, to health care providers who may be involved in your treatment or care and as required at law.

Our staff members only have access to paper files and electronic databases on a need to know basis depending on their role and duties.

1.4  Accessing and seeking correction of personal information

You are entitled to access your personal information held by us. We encourage you to inform us of any changes to your personal information as soon as possible. You may ask us to correct any error or omission in your personal information.

If you wish to view your personal record please ensure that a request is made in writing. To ensure privacy of your information, appropriate identification requirements will need to be met. A small fee may be charged if the personal information is to be photocopied. In certain circumstances an appointment may be desirable which should be made in advance.

We may decline to provide access in special circumstances, for example, if a treating health professional advises us that they consider the access would be harmful to you or another person.

Clients, Residents, Patients and Representatives

Clients, residents, patients, their authorised representatives who wish to access or correct personal information should address their request in writing to the relevant privacy officer listed below.

For Collaboration:

Postal Address: 
Ageing Well
2C West St Lewisham NSW 2049
Telephone: 13 18 19
Email: info@ageing-well.org

 1.5  Complaints about a breach of the APPs

Complaints should first be made in writing to the appropriate Privacy Officer listed above who will respond to your complaint within 30 calendar days. If you are not satisfied with the response then please contact our Chief Privacy Office below, and if you are not satisfied with this response then you may complain to the Office of the Australian Information Commissioner (OAIC). Please note that the Privacy Act prohibits the OAIC to investigate any complaints before you have made a formal complaint to us.